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Privacy Policy

Website Disclaimer

The information provided on this website by Total Build Team Ltd is for general informational purposes only. While we make every effort to ensure the accuracy of the content, we make no representations or warranties of any kind, express or implied, about the completeness, reliability or suitability of the information contained herein.

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Any reliance you place on such information is strictly at your own risk. We recommend contacting us directly for personalised advice or quotations.

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Total Build Team Ltd is not liable for any loss or damage arising from the use of this website, including but not limited to indirect or consequential loss.

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This site may contain links to external websites or third-party content. We do not have control over the nature, content or availability of those sites and do not endorse or accept responsibility for any third-party material.

Privacy Policy
Last Updated: 4th August 2025

Total Build Team Ltd is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy outlines how we collect, use, store and share your personal data when you interact with our business or visit our website.

The Information We Collect

We may collect and process the following personal data:

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  • Name and contact details (e.g., email, phone number, address)

  • Project or service enquiry information

  • Site usage data (e.g., IP address, browser type and pages visited)

  • Communication and marketing preferences

  • Social media usernames and interaction history (if you engage with us via those platforms)

How We Use Your Information

We use your personal data for the following purposes:

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  • To respond to enquiries and provide quotes or estimates

  • To carry out agreed works or provide services

  • To manage and improve our website and user experience

  • To send relevant marketing communications, where permission has been granted

  • To respond to customer feedback or complaints

  • To comply with legal obligations

Marketing Communications

If you opt in to receive updates or promotions, we may send occasional marketing emails or messages.

 

You can unsubscribe or change your preferences at any time by contacting us at totalbuildteamltd@gmail.com or using the unsubscribe link in any of our communications.

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We do not share your personal data with third parties for marketing purposes.

Data Retention: How Long We Keep Your Information

We retain personal data only for as long as necessary:

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  • Enquiries and quote requests: up to 12 months after final contact

  • Completed project or service records: up to 7 years (for accounting and legal purposes)

  • Marketing contact lists: until you unsubscribe or request removal

  • CVs/job applications: up to 6 months unless otherwise agreed

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After these periods, your information will be securely deleted or anonymised.

Age of Users

Our website and services are intended for individuals aged 18 and over. We do not knowingly collect or process personal data from anyone under the age of 18.

Social Media

If you engage with Total Build Team Ltd through social media platforms (e.g., Facebook, Instagram), your interactions are also governed by the respective platform's privacy policies. We may use publicly available information (e.g., likes, shares, public messages) to improve our service or communication with you.

Data Sharing

We do not sell, trade, or rent your personal data. However, we may share it with:

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  • Trusted service providers who help us deliver our services (e.g., email platforms, website hosting)

  • Professional advisers (e.g., accountants, legal advisors) as required

  • Authorities if legally obliged to do so

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All third-party providers are required to handle your data in compliance with applicable data protection laws.

Your Rights

Under UK data protection law, you have the right to:

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  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict certain processing activities

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated

Contact Us

If you have any questions about this policy or would like to exercise your rights, please contact:

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Total Build Team Ltd
07802 638170
totalbuildteamltd@gmail.com

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